Privacy policy

Last updated: August 8, 2025

DripWave operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment details, and transaction history.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including items viewed, added to cart, purchased, returned, exchanged, or cancelled, as well as past transactions.

• Communications with us including information provided in customer support inquiries.

• Device information including details about your device, browser, network connection, IP address, and other unique identifiers.

• Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from:

• Directly from you when you create an account, use the Services, communicate with us, or provide personal information.

• Automatically through the Services, such as through cookies or other tracking technologies.

• Service providers engaged to enable certain functionality or process information on our behalf.

• Partners or other third parties.

How We Use Your Personal Information

We may use personal information to:

• Provide, tailor, and improve the Services – including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns, posting reviews, and personalizing shopping experiences.

• Marketing and advertising – sending promotional messages, showing online ads, and tailoring offers based on activity and preferences.

• Security and fraud prevention – authenticating accounts, detecting suspicious activity, and protecting users.

• Communicating with you – offering customer support and maintaining our business relationship.

• Legal compliance – meeting applicable legal requirements, responding to lawful requests, and enforcing policies.

How We Disclose Personal Information

We may disclose your personal information in these situations:

• With vendors and third parties who provide services such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners for advertising purposes.

• When you consent to sharing information, such as for social media integrations or shipping requests.

• With affiliates or within our corporate group.

• In connection with business transactions like mergers, acquisitions, or bankruptcies.

• To comply with legal obligations, enforce policies, or protect rights.

Third-Party Websites and Links

The Services may contain links to third-party sites. We are not responsible for the privacy, security, or content of these sites. Information shared on third-party platforms may be visible to others.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

Security and Retention

While we use reasonable measures to protect your personal information, no system is completely secure. The length of time we keep your data depends on its purpose, legal obligations, and other business needs.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access or know what personal information we hold about you.

• Request deletion or correction of personal information.

• Receive a copy of your data and request its transfer.

• Opt out of promotional communications.

If you reside in the UK or EEA, you may also object to or restrict processing, and withdraw consent where applicable.

Complaints

If you have concerns about how we handle your data, you may contact us or your local data protection authority.

International Transfers

Your personal information may be stored and processed outside your country. When transferring information internationally, we rely on recognized legal mechanisms to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the latest version.

Contact

Email: support@drip-wave.com